"The money is already sent to your account and the amount is 230 euro." When I saw this message I was back in Japan at work. The first picture in my head was that small return parking area in Florence airport. At that moment I really felt I was lucky that I chose AXA Full Coverage when I booked on QEEQ. If I go back a bit in time it was around noon on April 17. I was returning the car in Florence. It was a small Toyota Yaris from NOLEGGIARE with two doors and five seats. It was perfect for my business trip alone. When I parked and gave back the keys the staff suddenly said the strap of the cover board above the trunk was broken. He said this was damage and I needed to pay 150 euro repair fee and 80 euro management fee so total 230 euro. I was really shocked. When I picked up the car around noon on April 15 in the city office the check sheet showed no damage and I signed it. During my rental I just put my suitcase in and out in a normal way. The staff pointed to that part and said it must be changed. I looked at it again and again. To me it looked more like normal old wear not something I broke by one or two days of use. So at first I refused and said this damage was not made by me. I also did not want to sign any damage paper. The staff was also very sure about his side. He said this was their check result and later they would still charge me by their process. I felt very stressed at that time because I needed to go to the airport and now I was told I might pay 230 euro extra. I even thought about asking my credit card company to block the payment. Then I remembered I had AXA Full Coverage for this booking. If they really charged me I could try to claim all this money back. Some time after I came back to Japan I received notice from the rental side and in the middle of June they really took 230 euro from my card. I was not happy but at least I knew I still had a chance. I collected the damage report the return paper and also the credit card charge record. I followed their guide and sent all documents. I wrote clearly that it was the strap of the trunk cover that broke and they charged it as inside car damage. Then I just waited for the insurance review. There were a few emails during this time. They asked me to confirm the claim amount which was 230 euro and asked me which currency I wanted. I use Japanese yen in daily life so I said I wanted to get paid in yen. After that the next message told me that my AXA Full Coverage claim was approved and the amount 230 euro would be paid and changed into yen in my bank. At that moment I felt all the trouble from this small trunk strap from the last few months finally finished. I still think that damage looked more like normal wear but at least I did not lose this money in the end. For a business traveler like me who often drives in other countries this real case showed me that AXA Full Coverage is not just a small option I click when I book. When there is a dispute or some charge that I feel is not fair it can really give the money back to me. From the charge to the final payment it took some time but the communication was smooth and the steps were not too hard for me. Now when I look back at that booking record I feel quite satisfied that I paid a bit more for this protection at the start.
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