I was booking a car on QEEQ for my family and my head was full of kids stuff and luggage and car seats. I can still see the scene. I sat on the sofa in the living room. Travel papers were on the table. On my phone I was looking at a Volvo XC90 that we would use in Zurich. I only wanted a big and safe car. We planned to pick it up around midday on July 17 and drop it off in Zurich in the evening a few days later. The plan already made me tired. I was also counting money in my head. Switzerland is not cheap. I told my husband, "If the car price goes higher, we will break the budget." He just laughed and said I think too much. A few days later I was checking my bank app. I suddenly saw a refund. The amount was not small. My first thought was, "What is this? Did the card charge go wrong?" I asked my husband, "Did you return something?" He said no. I went to my email and saw a message from them. It said that because I had Price Drop Protector, the price for the same car became lower and they made a new booking with the cheaper price and sent the difference back to me. Then I remembered that when I booked, I saw this service. To be honest, I just turned it on and did not think about it again. I showed the email to my husband and said, "Look, we did nothing and we saved this money." He looked and said, "This feels like free money." My kid was next to us and did not really understand. He only asked, "Can we buy one more ice cream then?" I felt it was funny and also a small surprise. I did not know money could come back by itself like that. If I think back to the booking day, I was a bit nervous. I had to choose the right car and I was afraid the price would change. I even talked with customer service for a bit to make sure my booking was fine. They told me the booking was confirmed and I felt calm. I did not expect that when the price went down, they would not even ask me what to do. They just fixed it and sent the price difference back. I only got the notice later. It felt like someone was watching the price for me all the time, so I did not need to check every day. I am not good at playing with price tricks and things like that. I am already very busy with the kids. After I booked the car I just forgot about it. When I saw the refund, I saw the picture in my head of that car in Zurich and my two kids in the back seat making noise. I felt like we were taken care of a bit. The money we saved is not huge, but for a family with kids it is still nice. With that money we can have a better dinner or buy some extra tickets for the kids. I also thought about myself on the sofa that day when I worried about the price going up. I had to laugh. They already thought about this problem for me. Using Price Drop Protector this time was like getting extra travel money without doing anything, and for a mom who must think about many small details, that really helps.
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