Dedicated customer serviceI have to say I was pretty upset at first. I was renting a car in Oviedo with my kid and I thought it was just a normal return. I booked the car on QEEQ and picked it up on April twenty ninth in the morning and gave it back on May second in the evening. A few days later the rental desk said there were two new damages. One was on the right front bumper and one was on the windshield. They also talked about charging my deposit. In my head I just thought this is bad and I have to explain all this mess to my kid. When I picked up the car I already saw a scratch on the front bumper. I took some video and photos and I told myself just in case. When I heard they also blamed me for the windshield I felt even more annoyed. With a child next to me I was already very tired. I contacted their customer support and sent all my photos and video. I explained that the scratch was there when I took the car. I could feel that one person was really following my case all the time. For a parent like me this was very important. I did not need to repeat my story again and again. They kept giving me updates and said they were talking with the rental company. Deep inside I was still worried and thought maybe I would still need to pay in the end. Later they told me the rental company agreed that the charge was wrong. The bumper damage was old and the glass would not be charged to me and my deposit was safe. At that moment I finally relaxed and felt someone was really taking care of me. I was not alone guessing what the English contract meant. For me as a dad with a kid the best part was that a dedicated customer service person stayed on my case from start to finish. I just needed to send my proof and let them handle the hard part and that saved me a lot of energy.
Dedicated customer serviceThat day in A Coruña the sky was a bit gray and I was walking alone with my suitcase to the Budget counter. I kept thinking about the Citroen C3 I booked and how it would look. I knew I wanted a small manual car with four doors and five seats. I travel alone but I still wanted the car to feel like what I saw when I placed the order with QEEQ.
The staff gave me the keys and told me the car was outside. I went to the parking lot and I saw Renault Clio Zen written on the back. I stopped for a second. My first question in my head was is this a downgrade. My second question was did I pay for something better. I went back to the counter and asked if this car was the same level as the one I booked. The person at the desk just said it was the same group and there was no difference. I still did not feel very sure but I could not say any professional words so I just took the car and left.
When I reached my place I started to think more. I booked by looking at the Citroen C3 size and price. Now I got a Renault Clio. Is it one level lower. Did I lose money. Can I complain. These questions came one by one. At last I decided to contact customer service and ask.
After I sent my message I was a bit nervous and I was afraid nobody would answer me. Very soon someone started to talk with me and this same person stayed with me for the whole case. I threw all my questions out. I said I booked Citroen C3 and got Renault Clio and asked if they are the same or not and if this was a downgrade and if there was any price difference. They did not ask me to read any complex rules. They just listened to me step by step and then answered step by step. It felt like I asked is this car smaller and is it worse and they answered we will check with the rental company and we will see if it is the same group. The way they replied was simple but it made me calm.
A few days later they came back to me with an update. I was at work and my phone vibrated. I opened it and saw that they had already contacted the rental company and the case was sent to a higher level. New worries came again in my head. Will this be delayed for a long time. Will they just forget my case. I told them these worries directly. They did not make me call any foreign number and said they would keep following it and would tell me when they had more news. I could feel that they were not just trying to end the chat fast. They told me the general progress and that I just needed to wait a bit.
Later when they contacted me again they said the rental company checked the booking group and the car I got. They said both cars were in the same level and they also said the car I drove even looked a bit bigger in space and outside. My new question became did I think too much. Maybe I did not lose anything. I asked again so if it is the same group then it means there is no downgrade right. They answered again with patience and said based on the group and the price there was no downgrade and no price difference.
I do not really understand those codes and groups. I can only judge from my own view. Is the car enough for my needs. Did they clearly give me a worse one. So I thought again about how I felt when I saw the car in the parking lot and I compared that with their explanation. After asking and asking I slowly relaxed. I felt that at least someone was handling it and I was not guessing alone.
What impressed me most was the feeling that one person was always taking care of my case. Every time I had a new question I could still talk to the same person. I did not need to explain the whole story from the beginning again. There was someone following the problem and I felt my small issue was treated seriously. It was not ignored just because the money was not huge. A few times I wanted to just let it go but they still came back to update me and told me the progress so I knew the case was still moving.
For a solo traveler like me the biggest fear is not the problem itself. The fear is when a problem happens and nobody helps or when I need to repeat my story to many different people. With this Dedicated customer service my feeling was that I could throw all my doubts to one place and then wait for clear answers. I did not need to guess everything by myself. Even though the final result was that there was no downgrade and everything was normal I still felt much more at ease.
When I look back at this car rental in A Coruña from the first doubt about the car model to the moment the case became clear I know I would feel much more angry and tired without their follow up. Now when I think about future rentals I am more willing to book through them because when something goes wrong I do not need to fight with the rental counter on my own and I feel much more secure.
Price Drop ProtectorI have to complain a bit first because at the start I really thought I would spend more money on this Madrid rental and in the end I actually got some money back and I booked it through QEEQ.
Now if I go back to how it started it looks like this. I planned to pick up a Smart fortwo from OK Mobility in Madrid on the afternoon of July 10. Small car two doors automatic. For my business trip it was perfect. Easy to park in the city and not a pain in traffic. That night I was in my hotel room working on my meeting notes. I checked my credit card and the rental charge looked familiar but also a bit different. I thought maybe they charged me more by mistake.
I opened my email and checked the order. I saw a new order number 94167779 and the total price was actually lower than what I remembered. It was about ten dollars cheaper. My first reaction was that something went wrong. My plan was to use the car in Madrid from the afternoon of July 10 to the afternoon of July 21. If the booking was canceled or changed in a bad way all my meetings would be a mess.
Then I checked my old confirmation and I remembered that when I booked I chose a service called Price Drop Protector. I just paid the normal price and they would watch the price for me. The original order was 12424424. When they saw the price for the same Smart car went down they changed it to this new order. For me it felt like only two things happened. I got a new confirmation email and I saw a refund of the difference on my card.
That evening I was at the hotel desk with my laptop open and my meeting slides on the screen. On my phone I had my flight and hotel info and this car booking. I realized I did nothing and the price just dropped by itself and the money came back to me. As a business traveler I care a lot about time. Normally I do not have time to check prices every day. I would never open ten sites just to save ten dollars. This time it was like someone checked for me in secret and when the price went down they put the money back.
I checked the refund info and it was around nine and a half dollars. In Madrid that is two coffees or a short taxi ride to a client office. It is not a big amount but it felt really nice. My schedule is always full with meetings emails and calls and having one thing that quietly saves money in the background felt very different.
The next morning on my way to a client meeting I was sitting in the back of a taxi. I was thinking about parking for the Smart and the fuel price and then I thought again about that small refund. I felt like I made a smart choice. I always see car rental as a fixed cost. I did not expect that after confirmation the price could still go down and help my business budget a bit.
For me the strange part is that I did not argue with anyone. I did not ask for a lower price and I did not talk with the rental desk about discounts. The change in price was something they found and it just showed up on my bill. They basically did the math for me. I just need to follow my plan pick up the car on July 10 in the afternoon and return it on July 21 in Madrid and I get the cheaper price. For someone like me who flies a lot for work this feeling of saving money without extra effort fits my life very well.
Price Drop ProtectorMy friend looked at my phone and asked me, “Why are you smiling?” I said, “I just saw that my car booking got a bit cheaper.”
I booked the car through QEEQ. When I made the booking I saw a thing called Price Drop Protector. It said if the price went down they would help me with the new price. I just turned it on. In my mind I thought it does not cost extra and I do not need to do more, so I left it there.
A few days later I was checking my email. I saw a new confirmation. I did not change anything by myself so I felt a bit confused. I talked to myself, “Why is there a new booking number? Did something go wrong?” I scrolled down and looked at the price. It was a little lower than what I remembered. Then I asked myself, “Is this because of that price thing?”
I checked the old amount and the new one. The difference was a bit more than three pounds. I thought to myself, “Three pounds is still money. It is like a cup of coffee.” Then I understood. They saw that the same car became cheaper. They moved me to the lower price and sent the price difference back to me. I did not call anyone. I did not send any message. I only received a new confirmation and the info about the refund.
Later I told my friend, “I did nothing and still saved some money.” My friend asked, “Did it make your booking messy?” I smiled and said, “No. It is the same car and the same place. Only the price is lower.” I felt very relaxed. It was like someone was watching the price for me and when they saw a chance they helped me save. As a visitor far from home even a small saving means I can buy one more snack or a small gift. I just wait for the pick up day and feel a bit happier because of this.
Price Drop ProtectorI felt a bit nervous at first because this trip to Barcelona was my first time booking a car on QEEQ. That night I sat in front of my laptop and looked at the pictures of the Peugeot 2008. In my head I was thinking that the car looked pretty cool and it was automatic and the size I like. I still clicked confirm in the end and I kept counting the cost in my mind. I told myself this booking was not cheap and I really hoped it would not go wrong.
A few days later I was checking emails on my phone and I suddenly saw a message about my booking. My first thought was that something bad happened. I opened it with a bit of fear. Then I saw it was about a price change on my order. I got a bit confused and kept thinking if the price went up or something. When I finished reading I started to laugh because it said that Price Drop Protector found a lower price and I saved some money.
For a moment I could not really believe it. I did nothing special. I just made the booking like normal and they watched the price for me. Before that I was thinking if I should wait and see if the price would drop but I was scared that the car would be sold out. So I booked first with a heavy heart. Now it felt like I got both things. I kept the car and the price still went down. It was like I got free money.
I remember I was sitting on the couch in the living room when I saw the message. Outside it was a normal Melbourne morning and the sunlight came in from the window. I held my phone and felt this clear sense of relief. In my head I suddenly saw the picture of myself a few days later in Barcelona. It would be around eight in the morning when I go pick up the car. I saw myself pulling my suitcase and walking to the OK Mobility counter and thinking that this Peugeot 2008 is actually cheaper than I first thought because of the refund from the price drop.
To be honest I am usually scared of things that say lowest price guarantee. I always feel they are just ad words. This time I really saw the money come back to me. In my mind I counted that the twenty six Aussie dollars could pay for a pretty nice meal in Barcelona. For someone like me who is still young every bit of saving means a bit more safety especially when I travel overseas.
The funny thing is I did not have to do much during the whole thing. I did not go compare prices again and I did not send emails everywhere. I just booked like normal and one day they told me that they changed my booking to a cheaper price. In that moment I felt that renting a car could also feel like someone is looking out for me. I used to worry that I always buy things at a higher price. This time it felt like someone stood behind me and watched the price and when it dropped they told me and gave me the difference.
When I think about my flight to Spain and how I will go pick up the car in Barcelona on the morning of the seventeenth I feel a bit more relaxed. My budget has a little more space now. I can plan a bit more for my days. I might try one more cafe in the city or drive a little detour before I return the car and go see a small place. The price difference is not a huge amount but for me it is a proof that someone helped me save.
Later I talked about this with my friends and I told them this was the first time I felt a rental platform helped me save money by itself. Before this I always thought they only want to earn more. This time they made the price go down and my booking cost less in the end. For someone who just started working this small money and this feeling of being cared for means a lot. It really changed my impression in a good way.
Price Drop ProtectorWhy did you get another confirmation email my friend asked on video. I looked at my phone and laughed. I said I think QEEQ just booked my car again for me and now it is cheaper.
Those days I was busy getting ready for my solo trip to Madrid. My schedule was a bit tight and I only wanted to fix the car rental early so I did not need to worry. I chose a Toyota C HR from Record Go. It is automatic with four doors and five seats. It looked perfect for me to move around with my luggage. I remember I set the pickup around the afternoon of July third and return around the afternoon of July eighth and my plan in my head was already full.
When I booked I saw a service called Price Drop Protector. I just thought it sounds pretty nice and I clicked it. I did not think too much and I was not really expecting it to work. The price already looked okay to me and I did not think it could go much lower.
Some days later I was in the school library changing some parts of my trip. My phone suddenly showed a new email. It was another car rental confirmation. My first thought was that I made a new booking by mistake and I felt a bit nervous. I opened it and saw the same car Toyota C HR in Madrid and the times were almost the same. Only the order number was different. I checked the amount and paused for a few seconds. It was cheaper than before.
At that moment I remembered I chose Price Drop Protector. The price went down and they booked it again for me and the difference in money was reflected in the new order. I did not call anyone and I did not send any email. I did not watch the price at all. I did nothing and still saved some money.
That night at dinner I told my family. My mom asked if there was some hidden condition and if I needed to pay more later. I showed her the orders and explained. It is really the same car and almost the same dates. It is just cheaper now. They changed it for me. I felt like I found an old coupon in my backpack that I forgot to use. It was a small surprise and I felt a bit proud.
When I first booked the car I compared prices on many sites. I stared at the screen and did all the math because I was afraid to spend more than I should. With this service I feel someone is doing the math for me. When I prepare my trip I can think more about the places I want to see and the small streets I want to walk instead of refreshing prices every day.
Later when I look at the two confirmation emails again I think it is kind of funny. One is the order I made myself. One is the order they made after the price dropped. The change is not huge but it makes me feel that my Madrid trip already started with a small win. I already plan to use the money I saved to buy one more coffee.
