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Cathy ColoneFiji

When I saw that long scratch on the car my first thought was just that I was totally ruined. A few days before I was still pretty happy. Around the morning of January 31st 2026 I picked up a Subaru XV from Jetset Rentals in Nadi Fiji. It was automatic so it felt easy to drive. I checked the car a bit took some photos and then I just wanted to get out and move around so I did not think too much. Then on February 2nd in the morning when I went back to return the car things changed fast. The staff at the rental office walked around the car and said there was a big scratch and a small dent on the side that was not there before. Their face became very serious. I stood there and I could not even tell when it happened. Maybe some parking spot I do not know. My heart started to race and my mind went blank. After that they showed me a paper and told me they had to charge a very high fee. When I saw the number my hands were sweating. It was around 10,000 HJD. I felt like I wanted to cry and the whole trip was destroyed. When I got back to my place I kept looking at the credit card charge and messages. Then I suddenly remembered that when I booked with QEEQ I added AXA Full Coverage to my order. At that moment I calmed down a little. I thought it was lucky I bought it or I really could not handle this amount. In the next days I was busy putting together the damage invoice from the rental company and the screenshots of the charges. I still felt very nervous. The numbers looked very messy. There was 6,923.35 HJD and 2,689.00 HJD. Together it was 9,612.35 HJD and they also said they charged 10,000 HJD in total. I was confused but I just knew it was a lot of money gone. I could not see how they talked with the insurance company in the back. I only felt that they kept following up on my case and sometimes asked me if I had some more proof or other charge records. It felt like the case was moving step by step even if I did not know the exact point it was at. In my heart I worried that the claim might not get approved. At the same time I told myself that AXA Full Coverage is made for car damage and big extra charges. The description says it covers car damage and big loss when the rental takes a lot of money. I never thought I would really need it. When I clicked it at the start it was only for just in case. When the rental company finally confirmed that 10,000 HJD was the final amount I felt kind of numb. The number just sat there and it was so high. I am just a normal student traveling abroad and this was really too much. Those days I felt a lot of pressure. Every time I checked my credit card bill my heart sank. I also tried to make a claim with my credit card company so I was asking from that side too. I hoped I could get back some of the loss. During the whole thing what stayed in my mind the most was that AXA Full Coverage looked so small and not important when I bought it. It was just one more option to tick. But when the car was damaged and the rental took so much money at once it suddenly became the only thing that made me feel a bit safe. Every time I looked at those charges I checked my insurance again and told myself I was lucky I added it. Without it this simple Fiji trip where I just wanted to relax could have turned into a money nightmare I would remember for many years. The process was tiring with all the files and numbers going back and forth. But at least with AXA Full Coverage I knew I was not alone paying for the damage and even though I also tried to work things out with my credit card side I still did not regret adding this protection when I booked through QEEQ.

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EUGENE ARUTCHEVFiji

That day on Fiji's highway, I was driving the Mazda Demio we rented from Jetset Rentals, heading to another scenic spot with my family. Suddenly, a stray cow dashed onto the road! I hit the brakes hard but still crashed into it. The car's front was almost completely destroyed, and the cow was badly injured. Worse, my father was severely hurt in the accident and unfortunately couldn't be saved. The accident brought immense emotional pain and also huge costs for medical, legal, and car damage expenses. At that moment, my mind went blank, and all I could think about was protecting my family. After calming down, I remembered that I had chosen AXA Full Coverage when booking. Although the extra insurance felt a bit pricey at the time, it turned out to be a wise decision. Back at the rental office, I immediately contacted their customer service. They patiently guided me through submitting all the necessary documents, including photos of the car damage and repair bills. The insurance company reviewed everything and approved a claim of CAD6059.4. While there was some waiting involved, they kept following up, which made me feel reassured. Finally, all the compensation was successfully transferred, covering the car damage expenses. This experience showed me how important it is to opt for comprehensive insurance. Although the trip had some setbacks, at least the financial loss was taken care of.

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Mohammed HornFiji

That day is still vivid in my mind. The sun was shining brightly in Fiji, and I was driving the rented Ford Ranger along a rural road. Suddenly, my car hit a low culvert. At that moment, my heart sank. It wasn’t just the damage to the car; my friend and I both suffered neck and back injuries. We had to stop the car and check the damage. The front was badly deformed, and it was impossible to drive further. The only thought in my head was, "This is going to be a big problem." I quickly contacted their customer service and explained the accident. The staff sounded professional and told me I could claim compensation through AXA Full Coverage. That gave me a bit of relief because I remembered this insurance covered vehicle damage, towing costs, and even personal accident insurance. Over the next few days, I was busy submitting the required documents, including the accident report and bank details. However, the claim process wasn’t entirely smooth. The first payment attempt was returned due to an issue with the bank account. I had to re-confirm the account details and provide extra documents like my passport and authorization letter. Although the process was a bit tedious, their customer service kept following up, which reassured me. Finally, I received CAD8343 in compensation. At that moment, I felt a mix of relief and gratitude. After all, AXA Full Coverage truly delivered on its promise and helped me recover from a significant loss.